Privacy

This privacy statement explains what we do with the information we receive about you when you visit plumery.com or contact us. We always handle your information with care and store it securely. If you have any questions or want to know what information we have on you, please contact us. We may amend this privacy statement if necessary. We recommend that you regularly review this privacy statement to stay informed of any changes. This privacy statement was last modified in November 2024.

When do you apply this privacy statement?

This privacy statement applies to all personal data that we process and to all domains related to us, covering personal data of everyone who has contacted us or visited our website, including visitors, customers, and business contacts.

Who uses your data?

Plumery B.V. is responsible for the website plumery.com and is the organisation responsible for the use of your personal data described in this privacy statement.
Address: Barbara Strozzilaan 201, 1083 HN, Amsterdam, The Netherlands
Registration Number: 88518620

Whose data do we use?

We process the personal data of everyone who has had contact with us or visited our website, including visitors, private customers, business customers, and contact persons of our partners.

How do we get your data?

We receive the data directly from you when you:

• fill in data on our website
• contact us by mail, telephone, or other means
• interact with us at trade fairs, events, or via social media platforms

What data of you do we use?

We use the following data:

• name
• e-mail address
• job position
• company
• phone number (if provided)
• IP address
• browsing behavior (via cookies)

What do we use your data for?

We use your data for the following purposes:

• to respond to your inquiries or requests (e.g., via the contact form)
• to manage and maintain customer relationships, including registering your details in our customer management system
• to conduct market research and improve our services
• to personalise your experience on our website and provide tailored information
• to send marketing communications, including newsletters and promotional content, where you have provided consent
• to comply with legal obligations and regulations

Legal basis for processing:

• your explicit consent (e.g., for marketing communications)
• our legitimate interest in responding to your inquiries, improving our services, and conducting business
• compliance with legal obligations

How long do we keep your data?

We keep your personal data for as long as legally required and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we store your data according to the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters.

Who do we share your data with?

We do not sell your personal data to third parties. We may share your data only under the following circumstances:

• with service providers to provide services such as website hosting, email delivery, and analytics (all bound by confidentiality agreements)
• legal obligations when required by law, regulation, or legal process.

Where do we store your data?

We process and store your data within the European Economic Area (EEA). We have implemented robust technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• secure servers and encrypted communication (e.g., TLS/SSL)
• role-based access control, ensuring only authorised personnel can access your data
• regular audits and assessments of our security practices

What are your rights?

Because we use your personal data, you have various rights:

• Right to information: We must explain in an understandable manner what we do with your data and what control you have over it.
• Right to access: You may ask us to view the data we hold about you.
• Right to correction: You may request to have your data corrected if it is incorrect or incomplete.
• Right to object: You may object to the processing of your data if you disagree with how we handle your personal data.
• Right to data portability: You may ask for the digital data we have about you to transfer to another organisation.
• Right to restriction: You may request to limit the use of your data.
• Right to be forgotten: You may ask us to delete all data we have about you.
• Right to submit a complaint: You may submit a complaint about how we handle your data.

How do I submit a request or complaint?

You can submit your request or complaint by sending an email to data-privacy@plumery.com. We process every request or complaint within 30 days. If your request is complex, it may take longer, and we will contact you within 60 days at the latest.

What rules apply to this privacy statement?

Our privacy statement complies with several conditions, as outlined in the Dutch General Data Protection Regulation, and adheres to general rules under Dutch law.

Which cookies do we use?

You can indicate what data we may use from you through cookies, which are small text files placed on your hardware when you visit our website. Types of cookies used include:

• Functional cookies: essential for basic functionality like session management and login
• Analytical cookies: help us analyse user interaction with our website
• Marketing cookies: enable personalised advertisements and track browsing behavior

You can manage or disable cookies through your browser settings. Cookies can also be deleted manually or automatically.

What do we do with data of minors?

We do not target minors with our website. If you are under 18, you need permission from a parent or guardian to use our website.

Do you have a question about this privacy policy?

If you have a question about our privacy policy, please feel free to contact us at data-privacy@plumery.com. We are happy to help.